Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orifoldeddreams.website@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orifoldeddreams.website@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orifoldeddreams.website@gmail.com.
Last Updated: 21-09-2026
At ORI Folded Dreams, our products are designed and crafted with care. Many of our pieces are Made to Order or created specifically for individual customers.
1. Order Cancellations
Ready-to-Ship Products
Ready-to-Ship orders cannot be cancelled once placed.
Made-to-Order Products
Made-to-Order orders may be cancelled within 24 hours of placing the order.
Custom & Bespoke Products
Custom and Bespoke products are produced according to specifications agreed with the customer and generally cannot be cancelled once confirmed, except where required by applicable law or expressly agreed by ORI.
2. Returns & Exchanges
ORI does not accept returns or exchanges on its products.
Before dispatch, ORI may share photographs and/or videos of the product and quality check to confirm that the product is in good condition and functioning correctly.
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.
3. Damage During Transit
If your product arrives damaged, please contact ORI within 48 hours of delivery with photographs of the product and packaging and, where available, an unboxing video.
The matter will be reviewed by ORI and an appropriate resolution will be provided where applicable.
Please refer to our Shipping Policy for further details.
4. Wrong Product or Incorrect Order
If you receive a product that differs from the product ordered, please contact us within 48 hours of delivery.
Where the error is attributable to ORI, we will review the order and arrange an appropriate resolution.
5. Refunds
Where a refund is approved, it will generally be processed through the original payment method.
Refund timelines may vary depending on the payment provider and financial institution.
Where permitted by applicable law, charges relating to shipping, installation, customisation, or other services may be non-refundable.
6. Sale & Promotional Products
Products purchased during a sale, promotional campaign, or special offer may be subject to additional terms communicated at the time of purchase.
7. How to Contact Us
For a cancellation request or product-related concern, please contact:
Email: [ORI email address]
Phone / WhatsApp: [ORI contact number]
Please include your name, order number, product name, date of purchase, and relevant photographs or videos.
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable law.