RETURNS, CANCELLATIONS & REFUNDS POLICY
Last Updated: 21-09-2026
At ORI Folded Dreams, our products are designed and crafted with care. Many of our pieces are Made to Order or created specifically for individual customers.
1. Order Cancellations
Ready-to-Ship Products
Ready-to-Ship orders cannot be cancelled once placed.
Made-to-Order Products
Made-to-Order orders may be cancelled within 24 hours of placing the order.
Custom & Bespoke Products
Custom and Bespoke products are produced according to specifications agreed with the customer and generally cannot be cancelled once confirmed, except where required by applicable law or expressly agreed by ORI.
2. Returns & Exchanges
ORI does not accept returns or exchanges on its products.
Before dispatch, ORI may share photographs and/or videos of the product and quality check to confirm that the product is in good condition and functioning correctly.
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.
3. Damage During Transit
If your product arrives damaged, please contact ORI within 48 hours of delivery with photographs of the product and packaging and, where available, an unboxing video.
The matter will be reviewed by ORI and an appropriate resolution will be provided where applicable.
Please refer to our Shipping Policy for further details.
4. Wrong Product or Incorrect Order
If you receive a product that differs from the product ordered, please contact us within 48 hours of delivery.
Where the error is attributable to ORI, we will review the order and arrange an appropriate resolution.
5. Refunds
Where a refund is approved, it will generally be processed through the original payment method.
Refund timelines may vary depending on the payment provider and financial institution.
Where permitted by applicable law, charges relating to shipping, installation, customisation, or other services may be non-refundable.
6. Sale & Promotional Products
Products purchased during a sale, promotional campaign, or special offer may be subject to additional terms communicated at the time of purchase.
7. How to Contact Us
For a cancellation request or product-related concern, please contact:
Email: [ORI email address]
Phone / WhatsApp: [ORI contact number]
Please include your name, order number, product name, date of purchase, and relevant photographs or videos.
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable law.