SHIPPING POLICY

Last Updated: 21st September 2026

At ORI Folded Dreams, we take care to package and dispatch every order with attention to detail. This Shipping Policy applies to purchases made through our website.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Made-to-Order products will be processed according to the production timeline communicated at the time of purchase.

2. Delivery

Estimated delivery timelines will be communicated at the time of purchase and may vary depending on the product, location, availability, and production requirements.

While we make every effort to meet the estimated delivery timeline, delays may occur due to circumstances beyond our reasonable control, including raw material availability, transportation disruptions, strikes, natural calamities, government restrictions, or other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges will be displayed or communicated at the time of purchase.

Additional charges may apply for remote locations, special handling, re-delivery, or other requirements, where applicable.

4. Delivery Information

Customers are responsible for providing accurate and complete shipping and contact information.

ORI cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Inspection on Delivery

Customers are requested to inspect the package and product carefully upon delivery.

Where possible, customers are encouraged to record an unboxing video and retain the original packaging until the product has been inspected.

6. Damage During Transit

ORI takes reasonable care in packaging products before dispatch. Once an order is handed over to a third-party logistics or transportation provider, certain aspects of transportation are outside our direct control.

If a product appears damaged during transit, please notify ORI within 48 hours of delivery, along with clear photographs of the product and packaging and, where available, an unboxing video.

Each claim will be reviewed by ORI and addressed in accordance with our Returns, Cancellations & Refunds Policyand applicable law.

ORI is not responsible for damage occurring after delivery due to improper handling, storage, installation, misuse, modification, negligence, or other circumstances attributable to the customer.

7. Delayed or Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides incorrect information, or is unable to accept the delivery, additional delivery or handling charges may apply.

For project, commercial, or customised orders, applicable storage or demurrage charges may be specified separately in the quotation or order.

8. Contact Us

For shipping-related questions or concerns:

Email: ori.foldeddreams@gmail.com
Phone / WhatsApp: +91-9998050280