Privacy Policy

Last Updated:21-09-2026

At ORI Folded Dreams, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• GSTIN and other business registration details, where applicable
• Order and payment-related information
• Product preferences and customisation details
• Information shared through enquiries, email, WhatsApp, or customer support

We may also collect website usage information such as your IP address, device and browser information, pages visited, and interactions with our website.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Process payments and arrange delivery
• Provide customer support
• Respond to enquiries
• Process cancellations and refunds
• Improve our website and services
• Maintain security and prevent fraud
• Comply with applicable laws and business requirements
• Send marketing communications where you have provided the required consent

3. Third-Party Services

Our website uses third-party services, including:

Shopify – to host and operate our online store.

Razorpay – to process payments. ORI does not generally store complete card or banking credentials.

Google Analytics – to understand website traffic and usage and improve our website.

WhatsApp & Email – to communicate with customers regarding orders, enquiries, support, and, where permitted, marketing.

These providers may process information in accordance with their respective privacy policies.

4. Cookies

We use cookies and similar technologies for essential website functionality, preferences, analytics, and, where applicable, marketing.

You may manage cookies through your browser or available website cookie settings.

5. Sharing Your Information

We may share relevant information with service providers such as payment processors, logistics partners, technology providers, communication providers, and analytics or marketing services where necessary to operate our business.

We do not sell your personal information to third parties.

6. Marketing

Where permitted by applicable law and with the required consent, we may send information about ORI's products, collections, launches, events, and offers.

You may unsubscribe from promotional emails or request to stop promotional WhatsApp communications at any time.

7. Data Security & Retention

We take reasonable measures to protect your information and retain it only for as long as reasonably necessary for business, legal, and operational purposes.

8. Your Rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, or raise a privacy-related grievance.

9. Updates

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated Last Updated date.

10. Contact Us

For privacy-related questions or requests:

ORI Folded Dreams
Email: ori.foldeddreams@gmail.com
Phone / WhatsApp: +91-9998050280
Address: 779, GIDC Estate, Near Polymech Plast, Makarpura, Vadodara,
Gujarat- 390010, India.